Exhibition stands, backdrops, roll-up banners and similar products sold on PRINTCI are custom-made to the size, material and design you choose when ordering. Cancellation and return rules therefore differ from standard products; please read them before ordering.
1. Order Cancellation
- Before production: Orders whose payment is not yet confirmed or whose artwork has not yet been processed can be cancelled free of charge by e-mailing [email protected] with your order number; any payment made is refunded within 14 days by the same method.
- After production has started: Once material has been cut and printing has begun, the order cannot be cancelled; only items not yet in production may be cancelled.
2. Withdrawal Exception
Under Article 15/1-c of the Regulation on Distance Contracts (and Art. 16(c) of the EU Consumer Rights Directive), the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised. Custom-sized and printed products cannot be returned on a "changed my mind" basis as long as they are free of defects. Only unprinted, standard stock hardware (e.g. an unprinted roll-up cassette) may be withdrawn within 14 days of delivery, unused and in its original packaging.
3. Defective Products
If there is a production fault, missing part, size/option different from the order summary or a print-quality issue, notify [email protected] with photos within 7 days of delivery. After review the product is reproduced or repaired free of charge, or refunded at your choice. Return shipping for defective goods is paid by PRINTCI. If the defect originates from the file you supplied (low resolution, wrong colour profile, missing bleed etc.), reproduction is chargeable; such risks are flagged to you before production whenever possible.
4. Damage in Transit
If the packaging is crushed, torn or wet on delivery, have the courier draw up a damage report and either refuse the parcel or accept it with a "damaged" note. Send us the report and photos within 48 hours; the product is reproduced and shipped free of charge. Damage claims for parcels accepted without a report may not be honoured.
5. Refunds
Where a refund is due, the amount is returned within 14 days of the refund decision using your original payment method (to the IBAN you provide for bank transfers, or to the same card). Bank processing times may vary.
6. How to Apply
For all cancellation, return and defect claims: [email protected] · +90 216 631 51 51. Include your order number, the subject of your claim and photos where relevant.
