1. Production
Your order goes into production once your artwork is approved. The estimated production time is shown on each product page; for standard products this is usually a few working days. If your show date is close, add a note to your order and we will plan our schedule accordingly.
2. Your artwork
After ordering you can upload the design file for each product from your order tracking page. Our team checks every file free of charge before printing and gets back to you with a note if something needs fixing. Production does not start before the file is approved.
3. Shipping and delivery
Finished products are shipped insured and the tracking number is sent to you by e-mail. The delivery address can differ from the billing address, so the order can go straight to the venue — just add the stand number and the phone number of the person receiving it to your order note.
The shipping cost is shown in your order summary. Where it cannot be calculated in advance (custom sizes, international or bulky shipments) our team confirms the price with you first.
4. Installation
For modular stands and lightbox systems our crew builds your stand at the venue and dismantles it after the show. Ask for installation in your order note or during the quote stage; we plan it together based on your stand size and dates.
Portable products such as roll-up banners, backdrops and flags need no installation: unpack and set them up yourself in minutes — every set comes with instructions and a carry bag.
5. Tracking your order
The link in your order confirmation e-mail opens a tracking page with the current status: payment, production, shipping and delivery. From there you can also upload artwork and read the contracts you accepted. If you have an account, all your orders are listed under My Account.
Questions
For anything about delivery dates, installation or shipping, contact us with your order number. Our details are on the Contact page.
